Professional Experience

• May 2021 - Present: Sr. Manager, Relevel by Unacademy, Bengaluru, India
  • Nov 2021 - Present - Learning Operations (Courses)
    • Was transferred to a new business unit Courses which was a small unit of ~8 people and helped grow it to ~30 people to deliver a stellar learning experience.
    • Set up processes to enable smooth operations to serve 500+ learners and get ready for many more.
  • May 2021 - Nov 2021 - Category Team (Tests)
    • Owned the conception of Test Design and execution for the Tech categories - Backend and Frontend for Relevel. Helped to launch the tests ~1.5 months with percentage of promoters out of 1000+ learners at 80%.
    • Understood the test taker pain points and gave inputs to the product team to help in picking the right features that will provide delight to the test takers.
    • Analyzed the previous test takers' performance data across various competencies and rounds and helping the product validate crucial decisions regarding scoring mechanisms and qualification.
    • Helped in the launch of tests of Data Analytics and Business Analytics and helped define the formats of cases studies for both these rounds.
    • Trained ~100+ evaluators across the categories for fair evaluation of the candidates.
• July 2018 - April 2021: Head, Program Development, Academics, GreyAtom, Mumbai, India
  • Evolved the product roadmap for an inhouse LMS - Glabs that has ~50k users which hosts the curriculum and content. Worked closely with the tech team to prioritize features from the learner point of view along with furnishing the detailed requirements.
  • Involved with the end-to-end lifecycle of our education products - right from conception, persona mapping, design, GTM strategy and delivery.
  • Continuously analyzed learner feedback and prepared the user stories for learner, mentor as well as admin from the learning point of view for effective engagement. Worked closed with the design team and gave feedback on design mockups and clarified blockers for the engg team to build out the features.
  • Conceptualized, designed and delivered cohort-based courses on Data Science, Deep Learning and Frontend Web Development. For learners looking for a job change, we had placement ratio ~88%.
  • During the pandemic crisis, I helped evolve a new course delivery model that helped us offer programs at a lower cost and keep the revenue flowing. (From 0 revenue, we were able to grow to 60% of pre-pandemic monthly revenue.)
  • Helped evolve selection, evaluation and competency frameworks for Income Share Agreement programs (ISA) programs. This helped in choosing the right learners and handpick them for jobs. This enabled us to go into Tier 3 cities and enable freshers to get ~6-7 LPA packages.
  • Designed and deployed self-paced courses that are consumed by around 50,000+ learners. Helped acquire learners and deliver our programs internationally (in Canada).
  • Helped setup the basic analytics dashboard for tracking learner outcomes.
  • Helped acquire learners and deliver our programs internationally (in Canada).
  • Built a vibrant learner community on GTribe with ~1800 members in 3 months.

Involved with the end-to-end lifecycle of our education products - right from conception, persona mapping, design, GTM strategy and delivery and worked cross-team with the tech team to refine the platform features and growth teams to get the messaging right.

Vision: Create learning impact at scale and help transform lives by enabling people to transition careers.

• May 2012 - Aug 2012: Research Intern, Human Language Technologies, IBM Research Labs, Bangalore, India

Interned with the Human Language Technologies Group by working on topic modelling over speech-to-text transcripts.

Other Experience

• I developed course content of duration 6 months to complete, taught 10+ sessions with feedback ≥4.75/5 and also helping manage a tech learning community of 1500+ members.
• I wrote a book - The Art of Business Problem Solving - The Data Science way (75 pages) which is hosted on Gumroad. I edited two more books as part of my org’s TOFU strategy.
• I am a freelance playwright and poet. I have written close to 20+ plays till date which were staged in front of an audience along with 10 poems. A partial sample of work is present on the Writings section.
• Currently building an audience on Twitter through content. My growth stats on Twitter for over 28 days.

Publications

• Complexity Guided Noise Filtering in QA Repositories. K. V. S. Dileep, Swapnil Hingmire, Sutanu Chakraborti: FLAIRS Conference 2017: 186-189
• Eager to be Lazy: Towards a Complexity-guided Textual Case-Based Reasoning System. K. V. S. Dileep, Sutanu Chakraborti: ICCBR 2016: 77-92
• Estimating Case Base Complexity Using Fractal Dimension. K. V. S. Dileep, Sutanu Chakraborti: ICCBR 2014: 230-244
• Intelligent Integration of Knowledge Sources for Textual Case Based Reasoning(TCBR), KVS Dileep and Sutanu Chakraborti, Workshop on Synergies between CBR and Data Mining (CBRDM) 2014

Honors and Awards